How to Deal with Resistance to ChangeGuest Megan Burns is a consultant, speaker, & managing director of Operations Strategy Consulting. She has more than 15 years of industrial engineering and supply chain management experience. A certified Six Sigma Master Black Belt, Megan has worked with companies throughout North America and in 14 different countries.

In this episode, Jesse and Megan discuss continuous improvement and how to handle resistance to change. The practice of continuous improvement by definition requires change … people making changes that continuously improve a process. Furthermore, in most organizations, implementing continuous improvement requires a change in culture. Together they explore the following questions:

  • We hear that people are naturally resistant to change. Is that true?
  • Why can it be hard to engage employees and executives to become fully committed to continuous improvement?
  • And yet, isn’t it true that continuous improvement itself is a way to engage employees more fully in their work and the company?
  • How do you get employees to believe in continuous improvement?
  • How do you get both production workers and knowledge workers to implement continuous improvement?
  • What are the  different types of resistance to change that leaders often face?
  • How can you minimize resistance from the outset?

Resources Mentioned in This Episode

Video: How to Use a Stakeholder Analysis to Identify Audience Members

Blog post: The 8 most common mistakes companies make with continuous improvement

Megan’s Webinar: How to Deal with Resistance to Change

Subscription Links


Your Feedback

If you like our show, please rate us on iTunes. That makes a huge difference in helping more people discover it. We love to know your thoughts about this episode. Please submit your comments below! You can also email comments to Jesse at, subscribe to him on Facebook, or follow him on Twitter.