Psychological safety is a team member’s sense of confidence that the leader and the rest of the team will not embarrass, reject, or punish them for speaking up. They feel safe to take risks, fully contribute, share ideas, and raise concerns – all of which are necessary for an organization to innovate, solve problems, survive, and thrive in today’s economy.

In the absence of psychological safety, what you tend to get is people shutting down, playing it safe, and doing a lot of CYA.

Obviously, psychological safety is critical for a team to be effective in the long run. But how can you build and nurture that kind of safety, while still holding people accountable … including giving negative feedback? 

In this second conversation with Maya Hu-Chan, we talk about more of the principles from her new book about building trust.

Maya Hu-Chan’s newest book is SAVING FACE: How to Preserve Dignity and Build Trust. Maya is the founder and president of Global Leadership Associates, is a globally recognized management consultant, executive coach, author, and speaker. She has trained and coached thousands of leaders from Fortune 500 corporations, nonprofits, and public sectors in North America, Asia, Europe, Australia, and Latin America. Previously, she was an anchor for the China Broadcasting Corporation in Taiwan and the CEO of a nonprofit organization in California. Her previous book was Global Leadership: The Next Generation.

Watch a clip from the interview:


Resources Mentioned in This Episode:

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