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Get the scoop from our consultants and creatives, as well as our clients and other thought-leading guests. In addition to our blog and video posts, don’t miss our popular podcasts — they’ve been heard regularly by thousands of leaders since 2012!
  • On the Engaging Leader podcast, we share communication and leadership principles, and tell stories that illustrate putting those principles into practice.
  • The Workforce Health Engagement podcast explores strategies to improve your employees’ health and productivity — and to protect your bottom line.

213: Dealing with Challenging Employees when Building Courageous Culture | with Karin Hurt


Some leaders look at their people, shake their heads, and say, “They can’t get there from here.” Sometimes that’s true. But often the solution is creating a stronger culture, where employees are encouraged and coached to contribute their best thinking.

People are different, and these differences can add value. As a leader, you need to figure out the best ways to leverage the strengths of the human beings on your team.

In part 2 of this conversation with Karin Hurt about her newest book, Courageous Cultures, we talk about dealing with five additional types of people who present a specific challenge:

  • Just-Tell-Me-What-to-Do-ers: They consistently just want to be told what to do. 
  • Just-Do-What-I-Sayers: They are often successful and just want people to line up behind them and do what they’re told.
  • Let-Me-Do-My-Thing-ers: They are certain of their direction and methods.
  • Silent Wounded: They don’t trust you—and with good reason. They’ve been burned by previous leaders.
  • Silent Ponderous: They may be quiet introverts, but they have insights you desperately need.

Karin Hurt is the award-winning author of several books and an Inc. Top 100 leadership speaker. She provides leadership development programs for organizations around the world. A former Verizon Wireless executive, she has over two decades of experience in customer service, sales, and human resources.


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212: Building a Courageous Culture that Facilitates Innovation and Problem-Solving | with Karin Hurt


“Why am I the only one who finds these issues? What’s wrong with my people? Why can’t they see this stuff and fix it?”

If these frustrations sound familiar, you’ll love this conversation with Karin Hurt about her newest book, Courageous Cultures. We talk about building teams of micro-innovators, problem-solvers, and customer-advocates working together. read more…

211: Breaking Through Barriers | with Dave Shurna


What barriers do you face? Whether in our personal lives, at work, or in our communities, we all face challenges that can prevent us from reaching our full potential. And the same is true for those you lead.

Dave Shurna joins me to discuss tips from his new book about breaking through barriers of all types, and how to be a servant leader helping break barriers for other people too.  read more…

209: Giving Feedback Without Hurting Psychological Safety | with Maya Hu-Chan


Psychological safety is a team member’s sense of confidence that the leader and the rest of the team will not embarrass, reject, or punish them for speaking up. They feel safe to take risks, fully contribute, share ideas, and raise concerns – all of which are necessary for an organization to innovate, solve problems, survive, and thrive in today’s economy. read more…

208: Saving Face: How to Preserve Dignity and Build Trust | with Maya Hu-Chan


To be a leader who truly engages the hearts, minds, and behaviors of people, you have to authentically connect with them on a human level. You’ve heard the phrase, “People don’t care how much you know, until they know how much you care.” 

In today’s age of connection, in order for people to trust you, be open to your influence, and be fully engaged in the team’s mission, you must earn their trust by consistently proving that you respect them and care about their whole being, including their dignity, pride, and reputation. read more…

WHE35: Coronavirus – Apps & Tech for Employee Mental Health | with William Kassler from IBM


This episode is picking up where we left off last time in the interview with William Kassler, MD,  the Deputy Chief Health Officer for IBM. We’ve been talking about what major companies are doing to support employee mental health during the COVID-19 pandemic. So without further ado, let’s find out about some apps and online services that are available to help. read more…

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